Capita partnership with Microsoft28 Nov 2023 12:51
Our new CEO has vast digital expansion experience already so he will be well aware of all the growth & cost benefits that our deeper collaboration with Microsoft can bring in taking us to the next level
Microsoft Agreement:
Combining Microsoft's cloud and AI services with Capita's operational customer and delivery know-how, the agreement will include the use of generative AI to support agents, increasing productivity and efficiency. Clients can expect faster service delivery turnaround times, improved accuracy, and a smoother end-to-end experience for them and their customers.
“The capability and functionality of AI technology is dramatically gathering pace, especially in the area of Generative AI,” Kathy Quashie, Chief Growth Officer at Capita, said. “Every new day brings about a new development that businesses need to decide whether to embrace, and if so how.
“We are excited to be at the forefront of these digital changes, working with our technology partners; and, in collaboration with Microsoft, we are committed to helping shape the client and customer experiences of tomorrow.
“We are already exploring and co-creating innovative propositions for our clients and their customers that will reimagine our digital services and help our clients thrive.”
This will all help drive the sp up where it should be imo
Exciting times ahead