Removal of posts31 Dec 2018 08:57
I've had an exchange of email concerning post deletion with info@lse.co.uk (Craig). Below is a summary of the conversation:
Me: I have heard it said on various occasions that if enough people report a post on an LSE board, it will be automatically deleted (without human intervention). Is this actually the case?
info@: Posts get more visible to the moderation team (move higher up the list) based on the amount of reports they have.
Me: Thanks for the information. In that case, could you please explain why the moderation team felt the need to delete posts from me (reteps) on the Bushveld Minerals (BMN) board on Friday and Saturday last?
info@: You were caught in the crossfire meaning your posts were within a removed topic.
Me: That makes sense. So, for the avoidance of doubt, there is no automated moderation in use, all deletions are overseen by humans?
info@: For the most part, yes. Any post is always reviewed by a person before it gets fully removed. We have automatic removal in place but it's not something we can go into specifics on.
Me: Thanks for the information. Last question (for now!), do you have any objection if I quote you and this conversation (in summary) on the BMN board?
info@: I wouldn't copy and paste the email and all its contents but you're welcome to explain it in your own words if you like.
Well, I've left my own words unchanged and made minor changes to the text from info@ in an attempt not to "copy and paste the email and all its contents" but this is as accurate a representation of our conversation as I can manage.
The upshot of all this is to reassure me that automated deletion based on arbitrary dislikes and reports does not happen. I can envisage a scenario when a tired member of the moderation team, early on a Saturday morning, deletes a swathe of reported posts or topics without paying too much attention, perhaps because (s)he is at the end of a long shift and has seen far too much rubbish already. So, perhaps we need to time our battles better?