This is going under the radar30 May 2020 23:33
In the past six weeks Eckoh has sold and deployed CallGuard Remote to both existing and new clients in sectors spanning utilities, retail, insurance and financial services. By facilitating secure phone-based payments, CallGuard Remote is enabling these organisations to continue providing critical services to their customers. Furthermore, at the onset of the COVID-19 crisis, Eckoh made the decision to migrate its own contact centre to entirely remote locations, with all agents using CallGuard Remote.
In addition, Eckoh has also seen growing levels of interest for its patented ChatGuard, which assists in securing payments made over a live web chat. ChatGuard can be deployed into both Live Chat and Chatbot services, which can themselves be provided either directly by Eckoh or by a third-party provider. ChatGuard not only provides the optimum customer experience by taking payment within the customer’s channel of choice, but it also ensures that sales are maximised by converting them immediately.
Nik Philpot, CEO of Eckoh said; “We originally developed CallGuard Remote to meet the challenge of delivering robust payment security in remote locations, a need which has been growing steadily over recent years. However, the current crisis has driven an unprecedented and sudden move to remote working for contact centres and the demand for CallGuard Remote has risen significantly as a consequence.”
“In these challenging times businesses want to retain great customer service and keep commerce flowing, but they can’t compromise on security and controls have to be watertight. Deploying quickly shouldn't mean organisations need to take risks with security, so we’re really happy that we’ve been able to assist both new and existing clients in a short timeframe to continue to trade securely with a proven product, and one that we ourselves use.”
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