RE: Boohoo - A Winner Always19 May 2020 17:31
mystic1076 - Boohoo’s IT portfolio
Apart from Sage for accountancy, which was implemented from day one, Steve Roberts, Boohoo's IT Head of Operations, says most other technology platforms deployed at Boohoo are under three years old and Boohoo’s 45-strong tech team ensure they choose technologies that they can swap out quickly in order to remain agile.
“We’ve taken an agile approach to source systems – let’s not build something we’re stuck with but swap it out and make it easy to get rid of as possible,” he explains.
“In terms of IT, it is a relatively painless exercise and we’re taking that approach because these days it’s really hard to do big systems,” says Roberts, who believes that if you implement SAP or Oracle you are “stuck in their world”.
In order to be able to quickly swap out systems, three people in Boohooo’s Java team spent a year building a cloud-based integration platform using open-source software. Because it uses open-source technology, Roberts says it doesn’t cost very much to run and switching out systems – like the retailer’s eCommerce replatform onto Salesforce Commerce cloud last year – is a reasonably quick process which Boohoo can control centrally.
“It means we avoid getting locked into big systems and we can cut and paste stuff when it comes to the end of its lifetime,” he explains, noting how the in-house integration system also helps the retailer scale and process more orders in peak periods.
Roberts concedes that it is easier for a newer business built on digital foundations to be so agile, but also points out how new technologies such as open source and the cloud make IT change much easier.
“Back 25 years ago it was harder to take my approach, but now there is no excuse to put in place systems and not be stuck with stuff that is hard to get rid of.”
While its open-source integration system acts as the skeleton for Boohoo’s IT, Roberts and his team choose a mixture of outsourcing and in-house development which sits on this core system.
“We’ve outsourced our eCommerce platform because in reality it is a monumental job to build,” he says. “We have our order management tool which we’ve built ourselves, but for the big stuff you can’t avoid going out to a provider. But the stuff that’s small and we can add value to it, we do ourselves, which means we have an IT application portfolio across the business which is a healthy mix of products we’ve bought and products we’ve built.”