Returns Are Significant21 Apr 2023 19:40
Young people, men and women, are buying clothes from Boohoo using Klaran, a buy now, pay later facility.
They are doing this, so they don't pay anything for the clothes.
They do this by wearing the clothes out, keeping the labels on them and then returning them.
They don't pay anything at all to do this because they return the worn items before having to pay Klarna for the items.
Boohoo have returns of something like 30%.
One in three items are returned to Boohoo.