RE: Colchester council data breach17 May 2023 13:57
Don't read the FT bottom end of website article comments as they're really scary.
For example:
1. Jack Carter, 3 HOURS AGO
I mailed one of my pension providers - which is outsourced and run by Crapita - asking if they could reassure me my data was still warm and toasty, and locked well away from these evil hackers. As always, I got an immediate reply to say their response would be anything but immediate. Indeed they then told me "We have experienced a disruption to our IT services so it may take longer than usual to respond to your enquiry". By usual they mean it takes a week to reply to an email.
They were back in touch this morning. They can't comment on whether my data is safe or not until I send them an (unencrypted) e mail with my name, NI number, date of birth and full postal address. I'm starting to get a sense of where they might be going wrong.
In reply to Jack Carter by Josephine Cumbo for FT, 3 HOURS AGO
Hello, thanks for sharing your story. I'd like to know more about your experience.
Pls email josephine.cumbo@ft.com