RE: Postage22 Jul 2023 09:42
@oligarch - thats a bit to much for every parcel just in case an overzealous employee doesnt like the look of it, ile just pay the difference next time, and yes your right the item could have been squashed from the side inflating the width.
Its a grey area and where does the customer\sender stand, for a start the customer didnt get carded until the 10th day, thats for 2nd class, thats a failure am i right? Is the parcel size measured by human hands or machine when in transit?
Im intrigued to know as this appears a very grey area, which i know RM just says 'slap a fine it regardless'. Are they able to use the width excuse as a reason for late delivery? This is somewhere RM need to improve massively, i went around in circles with multiple phone calls yesterday, frustrated customer and frustrated sender with an RM customer service rep like little hitler on steriods, talking to me like i was about to pull off the brinks mat, my god you should of heard it haha
Its sorted now but i will complain to RM, need to improve this if they want to be the best, was no excuse for not contacting me either they had all my details.