RE: Hargreaves Lansdown prices all wrong again22 Sep 2020 11:50
HL response to my complaint :
I'm writing further to your recent complaint.
In line with our internal complaints procedures, your recent comments have been passed to our Client Services team so that we may investigate your concerns and respond accordingly.
In order to investigate your complaint fully, we're liaising with the appropriate senior members of staff to obtain further information and comments relating to the recent events that have led to your complaint. In the meantime, I've attached a copy of our complaints handling procedure for your reference.
As per the attached document, the Financial Ombudsman Service (FOS) allows us up to 8 weeks to respond, though we'll likely come back to you much more quickly and will keep you updated during the process.
Thank you for your co-operation and patience, and we'll be writing to you again as soon as possible.
Yours sincerely
Tom Price
Client Services Team Leader