RE: Close Bros virgin trade8 Feb 2024 14:16
Absolutely no offence taken nick2723.
"The dealer sells the car, making his money, and then the customer chats with CBG to get alone to pay for the car. This makes CBG liable for mis-selling, as they did not offer them the cheapest deal."
Not quite.
The customer goes to the dealer who acts as a credit broker for the finance company (CBG, Black Horse Finance, etc).
The customer asks for finance and they've got three options:
- 2% APR and the dealer gets a £500 introduction fee
- 4% APR and the dealer gets the £500 introduction fee plus (say) 1.5% of the additional 2% APR
- 6% APR and the dealer gets the £500 introduction fee plus (say) 3% of the additional 4% APR
Because the customer seems like they can afford it, but aren't flush, the salesman opts to provide an illustration at 4% APR. The customer is happy with the quote.
No mention is made that other interest rates were ever available.
The customer signs up for credit using paperwork provided by the finance company.
The introduction fee is fine and doesn't need to be disclosed. It's a flat fee and a cost of doing business.
BUT, the additional 2% adds, say, £2,000 to the repayments of which £1,500 goes to the dealer. The consumer credit act says that that commission must be disclosed as it affects the loan repayments.
It's all on the finance company paper. The finance company has the duty to disclose.
The point is that the customer wasn't made aware of all of the options and that a better value option was available.
IF the finance company had declared that £1,500 of your repayments are going to the dealer as commission then that would have been ok.
Hope that makes sense.