RE: Tui Cancelled flights29 May 2022 10:48
In the hotel we are staying at guests should have got a return Tui flight back to Aberdeen on Thursday night. They packed their bags and had to leave their room. They had a text from TUI saying their flight was delayed a couple of hours. They waited then had a further text from TUI saying there was a further delay , no explanation why. They rang TUI themselves and found out the flight had actually been cancelled and again no explanation and told they would be on a flight the following day but returning to Birmingham and not Aberdeen meaning they they had to travel by coach to Aberdeen from Birmingham, a long road trip. No explanation given.
Our friends had a flight booked leaving Manchester to Dalaman at 6 am Friday morning and coming to the same hotel as us. They were coming for one week. Their flight was cancelled until Saturday teatime. That flight was then cancelled so their holiday is now cancelled. Again not much information given by TUI as to the reasons why. This is only from our hotel and TUI are apparently doing this many times from several airports.Guests in our hotel are furious about this stating they will not book with TUI again and instead book with Jet2. TUIs lack of information and customer care has been disgusting and they are going to lose many customers to Jet2. I understand TUI may have a problem with staffing since vivid but these problems are purely down to poor operational management and poor customer care. Jet2 have no such issues so there is no excuse for TUI.
I am a long time holder of TUI shares and at the moment am slightly under my average but I worry about Tuis performance which can only have a negative effect on their customer base and the so.
There may be huge demand for holidays but companies have to manage that demand with the resources they have not with the resources they havnt. Come on TUI, get your act together quickly