RE: Returns23 Jul 2022 23:15
10 to 20 quid it quotes at bottom from the ft article........1.99 will do Jack surely ?
The change follows an earlier move by Spanish apparel group Inditex to levy a £1.95 fee on returned items from its brands, which include Zara, Pull & Bear and Massimo Dutti.
“It’s a brave move to try and change policy,” said Al Gerrie, founder and chief executive of ZigZag, a UK software company that helps process returns for dozens of retailers including Boohoo.
He pointed to research suggesting that three-quarters of consumers check a retailer’s returns policy before making a purchase, but added that since Zara started charging he had had “a lot of retailers coming to us asking how they can change their return policies”.
Anita Balchandani, a senior partner at McKinsey, said returns were becoming “a real pain point” for online retailers.
Free returns have been extremely popular with online shoppers but have come at a high price to sellers.
Gerrie said processing costs can range from just under £10 per item to around £20.