RE: LOSING MONEY1 Nov 2018 09:46
I don't think anyone was running their credit control dept. properly, hence the bad debts. That dept will be the first place for massive improvement, which has probably been installed already.
Debts don't always have to be written off, there are plenty of debt buying agencies out there, who they can sell their existing debts to.
I'm sure this company will only get better from here on