RE: Crazy fall: what am I missing9 Jan 2026 16:21
Hi Hounddog, this was the information I found
“Trainline sells over half of all UK train tickets, with figures from early 2023 showing they accounted for 51% of total UK ticket sales, up from around 45% in 2019, demonstrating significant market dominance and growth, though recent reports focus more on their rising sales volume (e.g., 8% growth in H1 2025) and revenue rather than the overall market share percentage”.
To answer your other questions have a look at the tender link I have put in a post a few weeks back. It states “GBR's ticketing website will combine the existing 14 rail operator websites and apps into one - with the previous websites ceasing to function.” The project scope is as follows:
Phase 1 launch scope (non-exhaustive)
• Ticket retailing and associated services (purchase, fulfilment across paper/Barcode/ITSO, seat & cycle reservations, Passenger Assist).
• Journey planning with clear pricing, comparison and best fare guidance.
• Live service information including disruption and future travel advice.
• Post-sale customer support (changes, refunds, Delay Repay).
Phase Two : TOC integration - over up to 12-months post-launch to integrate capabilities, across all Department for Transport (DfT) publicly owned operators. Beyond the Phase 1, GBR may expect the solution to be continually developed and enhanced based on a roadmap that is agreed with GBR and regularly updated based on customer and market needs. It is anticipated that this may see the phase-out of some services delivered in place of new capabilities.
There was also a Transport committee meeting yesterday which was worth watching as they discussed ticketing but the summary was they didn’t have much info. If the trains can be more reliable and the network better then this leads to more passengers, this is the outcome they want, not focusing on who they buy a ticket from.
Good luck everyone