RE: Home Credit25 Sep 2021 14:30
When I first read that Provident were in trouble, I cheered. For decades, my siblings and I had seen PFG as a predator, squeezing cash from unfortunate innocents like my mother.
Back in the 1960s/1970s, she was caught in the Provident Cheque trap. Get a £20 "cheque", pay it back at £1 a week for 21 weeks. The APR was large, but we couldn't talk Mum out of it. She normally had several on the go at once - every few weeks when one was paid off, she'd take out another. Then went on a buying spree to get things for her grandchildren. She could only buy a limited range of things, because a lot of shops didn't accept them. And sale discounts never applied, so the £20 didn't go as far as £20 cash would have done.
A couple of times we had to bail her out, as her income wouldn't cover the repayments. On one occasion we cornered the collector, found out her total debt and paid the lot, asking him not to call at the house again. A few weeks later, of course, she'd taken out another cheque. And then another. Her excuse was that the collector was such a lovely man, so polite and helpful. And he needed the business to support his home and family. We pointed out that he dressed very well ("has to look smart for his job"), drove a very nice car ("needs it for his work"), and lived in a large house in a good part of the town ("hasn't he done well! I said he was a good man.")
So we decided on Plan B. Mum was very naive about money, and it was very easy to slip a pound or two into her purse, or a few coins into the tea-tin on the kitchen shelf. She was very pleased with how she was managing her money, and was able to buy treats for the grandlings without taking out so many cheques. Problem mostly solved, for us.
Of course, the top brass didn't see any of this. As far as they could see, doorstep collection was expensive. They could collect by computer and threatening letter just as well - maybe better - as computers aren't influenced by "sob stories". They didn't see that many of the doorstep collectors were in fact very good salesmen. And so the business hit the buffers.