RE: Positive Civil Service Pension Scheme update βΊοΈ30 Apr 2026 20:22
Capita leads all rivals in the sector with AI adoption. Realβworld member experiences have had mixed reviews mainly because of massive inherited backlogs. When the current issues with delays are resolved, the move to AI and cloud will prove to be the way forward. The teething problems were real, had it not been for the slight of hand by the previous service provider in disclosing the actual outstanding cases waiting for decisions on superannuation entitlements and individual retirement benefits (57% are not satisfied with their pay/benefits) the transition would have been smoother. Or at worst less bumpy! We are in the cusp of first generation usage of advanced AI auditing.