RE: Sky News report4 May 2026 13:18
Why no mention of the 700 or so staff including 150 extra in the surge team working on the backlog, prioritizing edge cases.
Urgent cases like ill health, death benefits are reportedly back to normal levels with tax free loans to mitigate hardship!
With undisputed evidence of gross underestimates of outstanding cases and of incompetence of 16,000 unread emails, when only 200 was expected, one can't lay everything at the feet of Capita!