Recent renewal for 3 years10 Nov 2016 12:53
Cosmo Adamo, VP, Service, BrandsMart USA, said "BrandsMart extended its contract with ServicePower because we've seen real improvement in our field service operation using the technology. We've increased the productivity of our mobile technicians. Technicians arrive quickly and when promised, and get the job finished in the same visit. We also have seen real benefits with ServiceOperations. Using ServiceOperations, we were able to automate warranty claims processing, taking the knowledge about each individual manufacturer or third party administrator's process and setting it up within ServiceOperations. We send all claims through ServiceOperation which directly process claims for its own client manufacturers and administrators, or forwards those not in its ecosystem on to external claims processors. 100% of warranty claims are now submitted, in a timely manner, with correct and complete information, to the appropriate processor, resulting in very high reimbursement rates for BrandsMart. Overall, ServicePower's mobile workforce management solution has helped BrandsMart achieve increased productivity, better warranty claims submission and reimbursement rates, reduced costs, and increased customer satisfaction rates. We look forward to increased ROI in the future."