RE: Trust pilot: Marvin, you are a star!!30 Jul 2025 10:13
For balance to the delusion, here are the past 5 out of 6 reviews for boohoo on Trustpilot (debenhams are even worse)....
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Awful customer service will never use again
Wast of time do not use it has got so bad have used these many times before but I have used again for the fist time in a while and I have text, emailed and unboxed on Facebook but no response again ordered something last Saturday and took out the yearly next day unlimited delivery and today is Wednesday and still no parcel. Customer service is awful will never be using again!!
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Would rate this 0 stars if there was an…
Would rate this 0 stars if there was an option I would avoid at all costs in retuned an order on 09/07/25 and yet to have a refund. They have confirmed it was refunded on 15/07/25 but hasn’t gone back I will be seeking advice from citizens advice and trading standards as they ignore all emails. Have been assured refund would be issued before 30/07/25 and here we are and no refund disgraceful and ignore all communication I have made with you telling me lies
Shocking disgusting service and you have the cheek to say several times you’ve said refund is on the way really when I was told by today at latest I have proof of that. I want to make a complaint as your customer service is foul. You’ve processed the refund on the 15/07/25 you’ve told me by 30/07 it’s the 30/07 today so why wouldn’t I be back filthy robbers stealing peoples money hope your proud of yourself sickos
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I have been using Boohoo for many…
I have been using Boohoo for many years, recently has become a joke!! They have not processed my refund but gave me gift vouchers.
Stay clear , I will not be using them again!!!
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Absolute garbage customer service
Absolute garbage customer service! They will ignore returns , not get back to you intimidating so you have to keep their items and if they don't want to answer questions they will 100% ignore you and never return your email. So far I can't find a number and they will not answer when asked. STAY AWAY!!!!!!!
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Avoid
I have used Boohoo for many years, paying for premium delivery. I’m not sure what’s happened to the company recently however I will never use again. Spent weeks trying to get my owed refund, you can’t talk to any physical person it’s just automated messages. It took reporting to trading standards and to my bank for my refund to finally be processed. Do not use, I have since seen many people online experience the same unfortunately