RE: Re Winnifreth Letter to FCA20 Aug 2025 09:08
The FCA outlines specific timeframes for handling complaints. Firms must acknowledge complaints within 3 business days if they cannot resolve them immediately. For most complaints, they generally have 8 weeks to investigate and provide a final response. If a complaint involves payment services or electronic money, the firm has 15 days to respond. Consumers have 6 months to refer a complaint to the Financial Ombudsman Service after receiving a firm's final response. We could have sold all assets by then. :-)