RE: UK banks reassure investors as coronavirus impact grows21 Mar 2020 23:22
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But hundreds of local branches have closed their doors as staff were forced into self-isolation or branches needed to be closed for deep cleaning after coming into contact with confirmed cases of the virus.
By Friday afternoon more than 20 per cent of TSB’s 500 branches had been affected, with either complete closures or reduced opening hours. Metro Bank abandoned its long-held commitment to unusually long opening hours and more banks including HSBC are expected to announce reductions in hours in the coming days.
Behind the scenes, the banks have also been rushing to keep up with pledges made by the chancellor such as a commitment to provide three-month mortgage holidays and a £1bn loan guarantee scheme for small businesses.
“The actual [act of] offering a holiday isn’t too hard — a lot of products now come with the ability to ask for that,” one banker said. “It’s just how do we make it work for the numbers that are now expected?”
Lloyds, for example, developed a new online application process for repayment holiday requests from scratch over the past week. A senior executive at another high-street bank said: “If someone rings up and they’re up to date with their payments and say they need a holiday, we’re just saying yes?.?.?.?we’ve just got to provide.”
Alongside mortgage holidays for retail customers, banks are key to a government effort to provide emergency funding for small businesses and are in discussions with the Treasury about a further programme to help larger companies that lack an investment-grade credit rating, said one person involved in the talks.