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LONDON (Alliance News) - BT Group PLC said Monday it will create 1,000 permanent UK positions as part of its commitment to answer more than 80% of customer calls to BT Consumer from within the UK by the end of 2016.
The company said that its BT Consumer division has committed to improving customer service and is spending an extra GBP80 million over two years to boost performance.
BT will first recruit an additional 100 customer service roles in Swansea, and the rest of the jobs will be spread across the UK in other existing contact centres between now and April 2017.
"We will have created 2,000 permanent UK jobs by the end of this process, including agency transfers, which is a fantastic boost for the UK economy and many regions where we are already a significant employer," said Libby Barr, managing director of customer care at BT Consumer.
"Our advisors have recently agreed to support our investment back in the UK by voting to adopt a new work pattern to ensure we have more people available to answer calls in the UK at weekends and in the evenings. This demonstrates the commitment from everyone at BT to work together to improve customer service and to make things easy for our customers," Barr added.
Shares in BT were up 0.3% at 464.60 pence Monday morning.
By Hana Stewart-Smith; hanassmith@alliancenews.com; @HanaSSAllNews
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