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My 'Fund & Share' account exists only because HL instigated it to hold DCUs. It has never seen any other activity. Yesterday I withdrew DCU funds from it trouble-free.
2 friends today reported to me that when they tried similar via the 'Withdraw Funds' tab, they were met with a 'Technical Issue' message which prevented them continuing. Explanation when they phone HL was that account was deemed 'inactive' until they agreed account terms and conditions declaration read to them by phone. They listened, agreed, the HL agent pressed a button at HL HQ, and immediately the 'Withdraw Funds' tab worked and they withdrew funds.
HL could provide no explanation as to i) how this was not required on my (and presumably others' accounts ii) how HL set up these accounts prior to terms and conditions declaration being agreed iii) why HL did not message HUR-holding clients informing them account could not be used (ie funds withdrawn) until and unless client rang HL to expedite declaration requirements.
So if anyone meets this issue, above is the solution - phone HL telling them account inactive can they read the declaration blurb out so can be agreed and account activated. Typical HL incompetence. Imagine needing to withdraw urgent funds over a weekend when HL shut and being unable to do so till Monday earliest cos HL can't be as sed to inform via message centre. If any HL client tries to withdraw DCU funds please advise forum what happened.
My issue with my HL F&S account was that when I tried to extract all of the DCU payment HL informed me that they would close my account if I didn't leave a minimum amount in the account. Not wanting to run the risk that I may lose the DCU holding in the account I had to leave some cash in it.
Yes, harvey, same here. need leave £50 in account or wont allow one to proceed. only way to get all funds out is to sell all dcus, then you can withdraw all funds to zero balance
Sharvey - did you have to activate your fund and share account before you withdrew funds?
I didn't have to activate my account. It let me withdraw the funds without any other issues