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Given CloudCoCo's unique approach to business and ethos on customer satisfaction, one can imagine they will do very well as a fast tracked supplier on YPO's £400m Data Center Framwork. Gla ;-)
CloudCoCo
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We believe in making the impossible possible. We know most UK Managed Service Providers are blinkered to their own assets. We know they take too long to respond. We know they don't communicate effectively.We know they care about themselves more than you. We were formed to walk through walls for you and always to do as we said we would do.
Test out our responsiveness today.
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Why customer service matters in the public sector
Written by YPO on 11 November 2019
Jo Marshall, Executive Director at YPO explores the value of the customer experience
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At YPO we’ve made it our mission to ensure that excellent customer service is at the heart of what we do. We are committed to customer service excellence and are one of only a handful of public bodies to be a member of the Institute for Customer Service (ICS). Indeed, our results for the 2019 UK Customer Satisfaction Index (UKCSI) Business Benchmarking Survey are testimony to the way in which the business has adopted a customer-centric approach to business strategy. YPO has scored 87.8 out of 100 against the UK average of 77.7 in its UKCSI business benchmarking results.
The UKCSI survey shows the factors that matter most to UK customers, and YPO is leading the way in the public sector as it continues to action these valuable insights whilst also assessing its performance in those areas.
Excellence in procurement
Although product and price are important, we need to change perceptions about procurement and the value it can bring to the organisation. One way is to help suppliers and stakeholders in the business really think about the business needs.
While public sector budgets are becoming tighter year on year, customers are increasingly looking for added value from the companies and organisations that serve them.
In the latest UKCSI we also saw fresh research into customer priorities – the aspects of customer experience that are most important to customers.
The results show that employees’ friendliness, helpfulness and competence, as well as speed of service, have become even more important. Ease of doing business and dealing with problems effectively have also increased in importance. Moreover, these are the aspects of customer service that differentiate the highest performing organisations from the rest.
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https://www.civilserviceworld.com/articles/partner_article/why-customer-service-matters-public-sector
On CLCO's formal listing, there's every chance we'll gets a trading update on new and existing business, and so should be interesting to see what sort of progress Cloudcoco have been making as a G-Cloud supplier. Gla :-)
https://cloudcoco.co.uk/g-cloud-10/
A more positive picture emerged in the performance of SMEs through the different versions of G-Cloud, going back to 2012. They have won 45% of the business totalling £1.13 billion, compared with 55% totalling £2.2 billion for larger firms.
As well as Cloudcoco's fast track supplier status ( only 29 suppliers ) for YPO's £400m Public Sector data centre framework, they're also suppliers to the G-Cloud framework, where the top 20 suppliers in 2018 earned revenues of £31m , rising to £137m for top spot.....fingers crossed that CloudCoCo's dynamic, strong and experienced sales team will be making inroads with their no nonsense , cutting edge and proactive approach. Gla :-)
9/11/19
For digital & IT companies, G-Cloud is the essential public sector framework. More than 4,000 companies were named on the most recent iteration, G-Cloud 11. It has succeeded in giving public sector commissioners more choice, in streamlining the procurement process, and in improving market access for SMEs.?
But Tussell research reveals that 86% of suppliers on G-Cloud 10 did not earn any revenue through the framework in 2018. That leads to frustration among suppliers who invest resources in getting listed on the framework, but don’t win any business from it.
That's because being listed on G-Cloud is not an alternative for having a business development strategy. To actually win business off the framework, suppliers still have to be smart and proactive – mapping the market, pre-engaging with prospects and identifying go-to-market partners.
To help suppliers with this, Tussell has produced a guide on how to improve their win rate.
https://www.tussell.com/insights/how-to-win-more-business-through-g-cloud-v1