I worked for Greggs for the best part of a decade and know how they operate. If this has made me sound like less of a fan then so be it. The company is desperately clutching at the new strategy of "food on the go" as if it will save their bacon. That would maybe work if they kept the quality consistent. But what is clear is that they would rather drive up price whilst sourcing cheaper quality ingredients, so as to pull a fast one on consumers. From shrinking pasties to sandwiches that lure the customer into thinking they are full of filling when in fact they have less than the desired portions when opened up for inspection. Add to that a coffee brand that has been compared to dishwasher liquid in kinder circles and cakes that frequently change recipe so that all the things we liked about them in the first place have been replaced with cheaper ways of making them. It's a massive con. There is no customer confidence in Greggs anymore and these signs have been showing for years, as far back as 2010, only the upper management's arrogance has blinded them into thinking they could do no wrong. They think they can ramp prices up every 2 or 3 weeks, they think they can shrink products and noone will notice. They think they can fire a good whack of people and then replace them with workfare workers working for their jobseekers money. They think they can use Halal slaughtered chicken because it's tax free to do so, yet they don't seperate it from non-halal so they can claim it doesn't comply with halal on those grounds. The list goes on. But nothing is stopping me from buying all the greggs pies on this good earth other than the fact that they are dried up little husks of pig swill.
11 Jul '14
I don't think he is a fan at all...he probably couldn't get enough pies!
9 Jul '14
billston - it aint that bad!
I guess you're not too happy that they dropped right back down again, Billston. Greggs' Facebook page has numerous complaints about quality of goods and service, and we shouldn't be too proud of Greggs exploiting the tax loophole when it clearly is a main complaint amongst the customers. They should have kept the hot counters (not pretend they never had them in the first place, that VAT loophole was exploited as far back as 2007, the difference being they had hot lamps back then and were in fear of being found out by the taxman, and when the pasty tax was proposed, Greggs were worried because it meant they would be under more scrutiny from the taxman)
8 Jul '14
well its not all bad!
"Can i ask what happened to your heaters on your food"...........they don't charge vat its a loophole, they dont keep the food warm so they dont have to charge vat, hence sometimes you get luke warm pasties, but you can always ask them for a hot one, you might have to wait a few minutes though! They have just launched a new sandwich making procedure, much better, filling wise and packaging wise. Aslong as the shares stay above 4.65 im a happy chappy!
3 Jul '14
RE: wilfe Modsa
Plus taking an axe to over 400 jobs must have bumped up profits artificially for a short time. As far as company arrogance goes, I'd say they are in league with Morrisons and Tescos, so I'm still recommending a sell.
3 Jul '14
Agree Greggs have achieved a lot since the profits warning but are now back to where they were when popular. Question is where now? I took a nice profit a few days ago and pulled my hair when they kept going up but have kept some as soft spot for this company and will continue watching, the lattice tastes is alright but you get free coffee and paper at Waitrose next door in Eldon Square so living it up there lately. Morpeth is dead posh Modsa, the ham must have been mistakenly used at a local village fete unless it was liberated by a passing lad from Ashghanistan a few miles down the road.
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