Cable & Wireless Partnership

30 Aug 2007 07:00

Netcall PLC30 August 2007 30th August 2007 NETCALL PLC ('Netcall' or 'the Company') Cable & Wireless partnership agreement Netcall plc (NET), a leading provider of callback, auto-messaging and contactsolutions, is pleased to announce that it has signed a new 3-year strategicpartnership agreement with Cable & Wireless Europe, Asia & US. The new distribution agreement will see Cable & Wireless integrating a hostedplatform into its existing infrastructure to deliver Netcall's flagship productQueueBuster as part of its product and service portfolio. QueueBuster helps reduce call centre queues by offering callers the option ofaccepting an automated call-back, instead of waiting on hold. The call-backoption can be tailored to meet particular customer service objectives, dependingon a customer's specific requirements. The agreement builds upon an existing relationship which has seen the Companysupplying Cable & Wireless with QueueBuster as a product and hosted solutionusing Netcall's infrastructure. The offering has proven to be a success withclients such as STA Travel. The integration of Netcall's solution into Cable &Wireless' existing infrastructure will allow multiple users to accessQueueBuster simultaneously, as well as facilitating a simpler and more costeffective deployment process for C&W's customers. Henrik Bang, CEO of Netcall commented: "A key part of our strategy has been towiden our market reach through partnerships with leading industry players. Weare therefore delighted to have signed this new agreement with Cable & Wireless,expanding our partnership further, which to date has proven very beneficial." Alex Connors, Cable & Wireless' business manager for CCS and telebusiness,added: "Our main priority is to provide our big business customers with aservice experience second to none. QueueBuster has helped us to do that. Now, bytaking the technology a step further and integrating it into our platform, wecan provide a broader and more attractive offering to our customers." For further enquiries, please contact: Netcall plc Tel. +44 (0) 1480 495300Ron Elder, ChairmanHenrik Bang, CEO Evolution Securities Tel. +44 (0) 20 7071 4300Simon LeathersTim Redfern ICIS Limited Tel. +44 (0)20 7651 8688Tom MoriartyCaroline Evans-Jones About Netcall Netcall is a U.K. company listed on the Alternative Investment Market (AIM) ofthe London Stock Exchange. Based near Cambridge, Netcall develops and suppliesinnovative communication solutions to organisations of all sizes, including manyblue-chip companies with global contact centre operations. As the leadingspecialist in callback, auto-messaging and contact solutions, Netcall helpsorganisations globally to increase profits and productivity while improvingcustomer satisfaction and employee morale. Solutions are deployed either onsite or as hosted managed services usingNetcall's Intelligent Communications Platform (ICP). The company has more than adecade's experience owning and running a high-availability service platformco-located with international carriers. Netcall's customer list includes BT,BUPA, First Direct, Halifax, London Borough of Islington, Lloyds TSB, npower,Prudential, RBS (The Royal Bank of Scotland Group), United Utilities and Vertex. Please visit www.netcall.com for more information. About Cable & Wireless Cable & Wireless is one of the world's leading international communicationscompanies. It operates through two standalone business units - Europe, Asia & USand International. The Europe, Asia & US business unit (formerly known as the "UK" business)provides enterprise and carrier solutions to the largest users of telecomsservices across the UK, US, continental Europe and Asia, and wholesale broadbandservices in the UK. With experience of delivering connectivity to 153 countries- and an intention to be the first customer-defined communications servicesbusiness - the focus is on delivering customers a service experience that issecond to none. The International business unit operates integrated telecommunications companiesin 33 countries offering mobile, broadband, domestic and international fixedline services to residential and business customers, with principal operationsin the Caribbean, Panama, Macau, Monaco and the Channel Islands. For more information about Cable & Wireless, go to www.cw.com This information is provided by RNS The company news service from the London Stock Exchange