WTG.L Regulatory News (WTG)

Embargoed for release 7.00am 30 November 2012

Quindell Portfolio Plc

("Quindell", the "Group", or the "Company")

Quindell Telecoms Awarded TM Forum's Frameworx Conformance Product Certification Mark

Frameworx Certification Showcases Quindell'sContinued Commitment to Quality and Customer Satisfaction

Quindell Portfolio Plc (AIM: QPP.L), the provider of sector leading expertise in software, consultancy and technology enabled outsourcing in its key markets, being Insurance, Telecommunications and their Related Sectors, announced today that the OS3 Frameworks product suite from Quindell Telecoms was awarded TM Forum's Product Conformance Certification Mark; the award relates to its adoption of a SID based Information model that will drive interoperability with other Service Provider B/OSS systems.

With the growing demand and ever expanding array of communications products based on convergent services, Service Providers require service management solutions that bring together traditional IT with Network and Customer Operations. OS3 Frameworks from Quindell Telecoms has been specifically designed to meet this purpose, embracing both ITIL and relevant aspects of TM Forum Frameworx within its solution architecture. 

At the core of the OS3 Frameworks architecture is an Information Framework (SID) conformant CMS that has been through a TM Forum Frameworx conformance certification. As with traditional IT CMDBs that drive Business Service Management (BSM) strategies, the OS3 Frameworks CMS provides Service Provider specific information capabilities that will significantly lower the cost of Service Provider Operations and improve service management effectiveness through information driven workflows and enhanced decision support capabilities.

Adopted by the majority of the world's largest service providers, TM Forum's Frameworx suite of best practices and standards provides the blueprint for effective, efficient business operations. Quindell's documented level of adherence to these standards comes as a result of TM Forum's rigorous assessment and underscores the continuous improvement that Quindell has made to ensure optimal efficiency and effectiveness as well as the greatest level of customer satisfaction.

George Greenlee, senior vice president of service provider engagement, TM Forum said: "We congratulate Quindell for their successful Frameworx Conformance Certification. Adoption of TM Forum's Frameworx shows Quindell's commitment to providing service providers with standards-based solutions that reduce the cost of procurement as well as the total cost of system ownership."

Rob Terry, Chairman and Group Chief Executive of Quindell said: "The OS3 Frameworks product suite is an important part of our Champion and Challenger tools for OSS and with our stated objective of Quindell solutions being recognised as market leading, this TM Forum Conformance Certification is congruent with those objectives. Further, we recognise the unique value that the TM Forum provides in driving best practices and interoperability standards specific to the global Service Provider marketplace place and we will continue to fully support those endeavours."

For further information:

Notes to Editors:

About Quindell Portfolio Plc

Quindell Portfolio Plc is a provider of sector leading expertise in Software, Consulting and Technology Enabled Outsourcing in its key markets being Insurance, Telecommunications and their Related Sectors.

Quindell joined the market through Mission Capital Plc, now renamed Quindell Portfolio Plc. The Company was readmitted to the market on 17 May 2011 following the acquisition of Quindell Limited prior to the immediate acquisition of Quindell's technology and outsourcing partners. In December 2011, Mobile Doctors Group Plc was acquired increasing 2012 run-rate revenue to over £50 million. On the 1 April 2012, Ai Claims Solutions Plc became a subsidiary of Quindell, increasing run rate revenue to over £150 million.

Our Industry Sectors

In today's digital world the line between traditional industry sectors continues to blur, however the focus on tight service management is common to them all. We believe that excellent customer service, tight cost control and integrated supply chain management is not the prerogative of any single industry sector and with our solutions in multiple industry sectors savings of over 20% against industry norms are being delivered to the bottom line.

Our Solutions

The pressures on an organisation can come simultaneously from multiple directions including the need to add customers, increase wallet share, reduce costs and improve customer satisfaction. At Quindell we have the People, the Processes and the Supply Chains, underpinned by our sophisticated Champion and Challenger Business Process Management Technology Platform and Industry Solutions to help our customers tackle these efficiently and effectively.

With a clear understanding that having the best products and services on offer is not always enough and that getting your customers to use or adopt them is key, effective conversion lies at the core of our unique Champion and Challenger tools and techniques. Using these solutions Quindell has helped its customers achieve sales and service conversion rates ranging from 75% to 90%, way above industry norms. But life does not stand still, and complacency can kill any business, so the embedded Champion and Challenger continual improvement focus of our Learning Solutions is at the heart of all we offer. Using our industry insight and expertise, Quindell takes the holistic view of our client's challenges.

For example, when considering the Insurance industry today where 50% of the cost of an auto claim is associated with Personal Injury, including legal services, medical reporting and rehabilitation, it is clear that an organisation will not be able to achieve the levels of savings and customer satisfaction desired without addressing the injury to the driver as well as the repair of the vehicle. This is why at Quindell we have designed our insurance solutions and supply chains to address the full end to end cycle, with the ability and expertise to treat an injured party as well as repairing their vehicle. This makes Quindell a truly unique and ethically based proposition for the insurance industry today.

Our Customers

Quindell Portfolio's companies have worked with over 2000 brands from Small to Medium Enterprises and Blue-chip organisations around the globe. Today we count a number of the world's top Insurance and Telecommunications blue chip companies within our client base, as well as hundreds of customer centric organisations working in both the distribution and supply of their services.

Our award winning Business Transformational, Software, Consulting and Outsourcing Solutions are recognised as delivering significant savings and additional sales to our customers every year.

For further information, please visit www.quindell.com 

About Quindell Telecoms Limited

Formerly SMI Telecoms Software Limited, the company has been renamed to Quindell Telecoms and is the software developer for the OS3 Frameworks suite of products. Quindell Portfolio Plc is the exclusive worldwide distributor for OS3 Frameworks.

Quindell Telecoms is a leading global provider of Service Management solutions for the Telecoms industry. At the core of our solution portfolio is the Operations Service and Support Suite (OS3), a powerful workflow based suite of service management products designed specifically for the Telecoms industry.

OS3 Product modules include, Trouble Ticketing, Change Control, Works Order and Site Management, Service Level Management, Knowledge Management and Provisioning. OS3 helps Telecoms organisations to implement 'Out of the box' eTOM and ITIL aligned service management processes to help drive down operational costs and drive up quality of service (QoS).

The OS3 SID conformant CMDB is a key feature of the OS3 platform and in conjunction with the OS3 OSS/J conformant integration module, enables seamless integration of data and processes to provide a fully automated end-to-end fault management process. These process and technology integration capabilities enable organisations to take a truly holistic approach to their OSS-BSS architecture.

A major first for the Telecoms industry is that OS3 is available as both an Enterprise implementation or Software-as-a-Service.

In addition to the OS3 service management products, Quindell Telecoms provides a range of other integrated and complimentary best of breed products for the Telecoms industry including NMS, Customer Care and Business Analytics. Our SMART-R global resource division provides specialist resources to support our own OS3 implementations and also the ad hoc resource requirements of our client.

About TM Forum

TM Forum is a global, non-profit industry association focused on enabling service provider agility and innovation. As an established thought-leader in service creation, management and delivery, the Forum serves as a unifying force across industries, enabling more than 900 member companies worldwide to solve critical business issues through access to a wealth of knowledge, intellectual capital and standards.

The Forum provides a unique, fair and safe environment for the entire value-chain to collaborate and overcome the barriers to a vibrant, open digital economy, helping member companies of all sizes gain a competitive edge by enabling efficiency and agility in their IT and operations. www.tmforum.org.