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Major Contract Wins

3 Dec 2012 07:01

RNS Number : 5133S
Quindell Portfolio PLC
03 December 2012
 



Embargoed for release 7.01 am 3 December 2012

 

Quindell Portfolio Plc

("Quindell" or the "Group")

 

Major Contract Wins

 

Quindell Portfolio Plc (AIM: QPP.L), the provider of sector leading expertise in software, consultancy and technology enabled outsourcing in its key markets, being Insurance, Telecommunications and their Related Sectors, is pleased to announce that it has converted a number of its previously announced outsourcing/partnership pilots. Once successfully implemented during 2013, these contracts are expected to represent run-rate revenues of over £80 million per annum, with the majority of contracts being 3 to 5 years in duration. Other pilots representing a further £100 million per annum are progressing positively, with current run-rate revenues being processed of circa £40 million per annum. In combination with the contracts above, these pilots also have the potential when fully contracted for significantly greater revenues which could result in combined per annum run rate revenues doubling by the end of 2014 and resultant total revenues of over £1.5 billion in the period over five years.

 

Outsourcing agreements

These agreements use Quindell's end to end proposition of a complete supply chain offering for Personal Injury claims, Medical Reporting, Multi Disciplined Rehabilitation plus Motor Accident Repair including Vehicle Hire Services and other Brand Extension Services.

 

During the pilots, Quindell has been able to demonstrate an improvement of more than 50% on conversion rates for a number of blue-chip brands. This has resulted in significant improvements in customer journeys whilst still ensuring that the service offered is operated in an ethical manner and delivering a 20% reduction in the total cost of claims. This is achievable by addressing the total cost of claims, including the provision of a quality legal and rehabilitation service for consumers, rather than simply focusing on recovering and repairing consumers' vehicles.

 

The majority by value of these outsourcing agreements/pilots are on terms where the profile of payments to the brand ensures that the agreement remains cash positive on the majority of transactions for Quindell. Therefore Quindell does not have to utilise a significant proportion of the circa £80 million of additional funding recently procured to support the working capital requirements of these agreements and it remains available to support further organic growth.

 

Technology agreements

In conjunction with these pilots, we have agreed in principle and commenced implementation on a 200 user technology project valued in excess of £3.1 million with the majority of these revenues to be earned before the end of 2013, with subsequent phases being discussed for the implementation of the technology into other areas of the business and to support other jointly planned initiatives.

 

The solution was chosen after extensive market evaluation, and we are implementing Quindell's award winning Challenger ICE Claims and ICE Track analytics and business intelligence technology platform with an option to also implement our Policy and Rating components for a further licence of circa £1.3 million if contracted by the 28th February 2013. Quindell's ICE technology platform will underpin this blue-chip brand's business processes and give it the flexibility to adapt and react rapidly to market changes within the accident management arena. In addition, it will help achieve increased customer conversion, increase cross-selling and enable the brand to operate multiple processes in parallel. This will also allow the brand to continue to challenge existing champion processes and continue to improve the customer journey.

 

We have also received a non-refundable deposit and Letter of Intent to contract by 31 December 2012 for a five-year multi million pound contract with a top 6 UK motor insurance company, with the majority of revenue to be earned in 2013, with on-going maintenance and support for our market leading claims and analytics software. The Letter of Intent also includes the work required for a proof of concept for Quindell's ICE Policy solution, incorporating the rating component. The signing of the Letter of Intent follows a competitive tender against all the credible players in the market for this size of implementation for a major insurer. The tender included extensive evaluation and proof of concept.

 

The contract, when signed, will see Quindell provide a 400 user system for its market leading Challenger ICE Claims solution, supported by the Challenger ICE Track data analytics and business intelligence platform. This will enable the insurer to deal efficiently and effectively with all motor insurance claims it receives in the UK. Supporting the end-to-end claims management process, Challenger ICE Claims and ICE Track enables automation of current manual processes to improve accuracy in claims handling, faster settlement and more effective customer service together with management information and real-time analytics to assist in managing the client's business.

 

Rob Terry, Chairman and Group Chief Executive of Quindell, said: "We are delighted to announcethese significant new contracts. These agreements once again validate Quindell's ethical and significant market leading model, which we believe will revolutionise the insurance industry, through a combination of innovative technology and integrated supply chain, stamping down the cost of claims whilst above all improving the consumer customer experience for the brands who choose to partner with Quindell."

 

For further information:

 

Quindell Portfolio Plc Rob Terry, Chairman & Group Chief Executive

 

Laurence Moorse, Group Finance Director

 

Tel: 01329 830 501

terryr@quindell.com

Tel: 01329 830 543

moorsel@quindell.com

Cenkos Securities plc

Nominated Adviser and Broker

Stephen Keys / Adrian Hargrave (Corporate Finance)

Alex Aylen / Andy Roberts (Sales)

 

 

Tel: 020 7397 8900

 

Media Enquiries

Redleaf Polhill Limited

Rebecca Sanders-Hewett

Adam Leviton

Jenny Bahr 

 

 

Tel: 020 7566 6720

quindell@redleafpolhill.com

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Notes to Editors:

 

About Quindell Portfolio Plc

Quindell Portfolio Plc is a provider of sector leading expertise in Software, Consulting and Technology Enabled Outsourcing in its key markets being Insurance, Telecommunications and their Related Sectors.

 

Quindell joined the market through Mission Capital Plc, now renamed Quindell Portfolio Plc. The Company was readmitted to the market on 17 May 2011 following the acquisition of Quindell Limited prior to the immediate acquisition of Quindell's technology and outsourcing partners. In December 2011, Mobile Doctors Group Plc was acquired increasing 2012 run-rate revenue to over £50 million. On the 1 April 2012, Ai Claims Solutions Plc became a subsidiary of Quindell, increasing run rate revenue to over £150 million.

 

Our Industry Sectors

In today's digital world the line between traditional industry sectors continues to blur, however the focus on tight service management is common to them all. We believe that excellent customer service, tight cost control and integrated supply chain management is not the prerogative of any single industry sector and with our solutions in multiple industry sectors savings of over 20% against industry norms are being delivered to the bottom line.

 

Our Solutions

The pressures on an organisation can come simultaneously from multiple directions including the need to add customers, increase wallet share, reduce costs and improve customer satisfaction. At Quindell we have the People, the Processes and the Supply Chains, underpinned by our sophisticated Champion and Challenger Business Process Management Technology Platform and Industry Solutions to help our customers tackle these efficiently and effectively.

 

With a clear understanding that having the best products and services on offer is not always enough and that getting your customers to use or adopt them is key, effective conversion lies at the core of our unique Champion and Challenger tools and techniques. Using these solutions Quindell has helped its customers achieve sales and service conversion rates ranging from 75% to 90%, way above industry norms. But life does not stand still, and complacency can kill any business, so the embedded Champion and Challenger continual improvement focus of our Learning Solutions is at the heart of all we offer. Using our industry insight and expertise, Quindell takes the holistic view of our client's challenges.

 

For example, when considering the Insurance industry today where 50% of the cost of an auto claim is associated with Personal Injury, including legal services, medical reporting and rehabilitation, it is clear that an organisation will not be able to achieve the levels of savings and customer satisfaction desired without addressing the injury to the driver as well as the repair of the vehicle. This is why at Quindell we have designed our insurance solutions and supply chains to address the full end to end cycle, with the ability and expertise to treat an injured party as well as repairing their vehicle. This makes Quindell a truly unique and ethically based proposition for the insurance industry today.

 

Our Customers

Quindell Portfolio's companies have worked with over 2000 brands from Small to Medium Enterprises and Blue-chip organisations around the globe. Today we count a number of the world's top Insurance and Telecommunications blue chip companies within our client base, as well as hundreds of customer centric organisations working in both the distribution and supply of their services.

 

Our award winning Business Transformational, Software, Consulting and Outsourcing Solutions are recognised as delivering significant savings and additional sales to our customers every year.

 

For further information, please visit www.quindell.com 

 

 

This information is provided by RNS
The company news service from the London Stock Exchange
 
END
 
 
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