KCOM Regulatory News (KCOM)

18 Dec 2006 07:00

Kingston Communications(Hull)PLC18 December 2006 EMBARGOED UNTIL 7.00AM KINGSTON COMMUNICATIONS (HULL) PLC ("KINGSTON") ACQUISITION OF JAM IP LIMITED Today Kingston announces the acquisition of JAM IP Limited ("JAM IP"), aspecialist in the area of converged IP contact centre solutions, for an initialconsideration of £2.56 million. The acquisition supports KingstonCommunications' strategy to broaden capability in the growing IP contact centresolutions market The business has developed partnerships with technology vendors such as Ciscodesigning and implementing integrated multimedia applications for IP ContactCentres including screen pops, text to speech, voice authentication, self serveapplications, and speech recognition. In addition, JAM IP has developed aportfolio of application management and productivity tools to enhance theperformance of IP-enabled Contact Centres. Commenting on the acquisition, Malcolm Fallen, Chief Executive of KingstonCommunications, said: "JAM IP complements Affiniti's strategy to deliverintegrated communications for our enterprise customers, broadening ourcapability in the rapidly growing IP contact centre solutions market." ENDS For further information, please contact: Kingston Communications (HULL) PLC Corporate Communications Anita Pace Tel: 01482 602666 Mobile: 07770 744322 The Maitland Consultancy Amanda Martyr Tel: 020 7379 5151 Mobile: 07770 802555 Note to editors About Kingston Communications Kingston Communications is a leading provider of communications. Ourcapabilities are built on the solid experience gained in our heartland in EastYorkshire, where we have been providing leading edge residential and businessservices for 100 years. Today, we also offer a wide range of voice, data and internet services tobusinesses across the UK as well as outsourced contact centre services. Usingour own network infrastructure, we deliver reliable, cost effective connectionsfor our customers. By listening and working closely with them, we use ourexperience and expertise to help companies serve their own customers aseffectively as possible. Kingston Communications is a member of the TechMark exchange. For further details on Kingston Communications, please visit our website atwww.kcom.com About JAM IP JAM IP's products and services enable organisations to engage with theircustomers and citizens intelligently and productively. Our technical team workwith organisations to understand their business processes, customer requirementsand existing channels of communications. Using specialist skills in theintegration of back office, ERP and CRM systems with Cisco IP Contact Centretechnology we can develop a solution that will give agents access tointelligence that will enhance customer experience and maximise the value ofevery single interaction. We leverage LAN, WAN and IPT technology to build IP Contact Centres that cansupport integration of back office systems, multi channel communications andapplications. JAM IP is a Cisco Advanced Technology Partner for IP ContactCentres. This accreditation recognises our specialist skills in the developmentof IP Contact Centres from inception and installation to ongoing lifecyclemanagement. JAM IP designs and implements integrated multimedia applications for IP ContactCentres including screen pops, text to speech, voice authentication, self serveapplications, and speech recognition. In addition JAM IP has developed aportfolio of application management and productivity tools to enhance theperformance of an IP Contact Centre. We are a dynamic organisation that prides itself on our ability to respondflexibly to customer requirements. Our team of technical specialists have indepth experience of developing and installing solutions based on Cisco ICM andIPCC technology. JAM IP's support team are available within agreed SLAs via a 24hour help desk to resolve queries to ensure the ongoing continuity of clientoperations. For more information, visit the website at www.jamip.co.uk This information is provided by RNS The company news service from the London Stock Exchange