Last checked at 13 Aug 2013 07:00
For Immediate Release 13th August 2013
Eckoh secures first client under partnership agreement with
Capita Customer Management
Eckoh plc (AIM: ECK), the UK's leading provider of multi-channel customer service and secure payment solutions, today announces that it has secured a five-year contract with Capita Customer Management to provide technology support to one of its existing clients, a leading UK distribution business. This is the first client to be secured through the partnership agreement with Capita Customer Management which was previously announced on the 8th April 2013.
Building on Capita Customer Management's existing contract with the client to provide customer contact centre services, the initiative will help to enhance the client's customer service.
Capita Customer Management and Eckoh will collaborate to upgrade the client's automated services, to cater for significant growth and the management of unforeseen peaks in call traffic, such as at Christmas time, and this is expected to go live in the autumn.
Nik Philpot, Chief Executive Officer at Eckoh, commented:
"We are delighted to be working with Capita Customer Management on this contract, the first from our new partnership. By combining Eckoh's multi-channel technology solutions that allow customers to self-serve, alongside Capita Customer Management's fully integrated, multi-channel customer services, we can deliver an improved customer experience. We look forward to developing our alliance with Capita Customer Management and expect to secure further significant opportunities with them over the coming months."
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For more information, please contact:
Eckoh plc
Nik Philpot, Chief Executive Officer Tel: 01442 458 300
Adam Moloney, Group Finance Director
www.eckoh.com
Buchanan
Jeremy Garcia, Gabriella Clinkard Tel: 020 7466 5000
www.buchanan.uk.com
N+1 Singer
Shaun Dobson Tel: 020 7496 3000
Capita press office
Caroline Mooney Tel: 020 7654 2152 or 020 7654 2399 (out of hours)
Email: caroline.mooney@capita.co.uk
Capita press office
Kirsty Sewter Tel: 020 7654 2386
Email: kirsty.sewter@capita.co.uk
About Eckoh plc
Eckoh plc (AIM: ECK) is the UK's leading provider of multi-channel customer service and secure payment solutions. We are a PCI DSS Level One accredited Service Provider, currently processing over £300 million in card payments annually.
Eckoh's solutions enable payments, transactions and enquiries to be processed without the caller needing to talk to a contact centre agent. This significantly reduces our clients' costs, whilst freeing up their agents to deal with more complex enquiries. Eckoh is the largest provider of such hosted services in the UK.
Our secure and resilient infrastructure has the scalability to handle up to 6,000 calls simultaneously, which means that calls will always be answered no matter how unpredictable the circumstances.
For more information, visit: www.eckoh.com
Capita Customer Management has the scale and capability to transform customer experiences and back office processes to ensure efficient and successful interactions. It delivers a range of services including multi-channel customer service and support, sales and customer acquisition, debt collection, customer retentions and revenue growth and technical support. It employs more than 10,000 people and provides services to a wide range of B2C and B2B organisations across a range of sectors, including Next, O2, British Gas, National Trust, Google, DWP and Severn Trent Water.