CTP.L Regulatory News (CTP)

18 Sep 2006 07:03

Redstone PLC18 September 2006 18 September 2006 REDSTONE PLC ("REDSTONE" OR "THE COMPANY") Redstone Converged Solutions provides contact centre solution for Northern Ireland Water Service Redstone joins Xansa-led consortium Redstone plc ("Redstone"), the national provider of communications and ITsolutions, announces today that its Converged Solutions division - providers ofvoice, data and networking solutions - has won a contract worth £1.2 millionwith outsourcing and technology company, Xansa. As part of the Xansa-led Crystal Alliance consortium, Redstone will provideNorthern Ireland Water Service ("NIWS") with an end-to-end contact centresolution. This solution is being provided as part of the Crystal Alliance'scontract for the provision of the utility company's new customer managementsystems. Redstone Converged Solutions has rolled out Avaya Communication Manager. Thiscall processing software will help provide NIWS' 760,000 customers with a fastand efficient customer service department. The software allows call agents todeal with customer queries more efficiently. Martin Balaam, CEO of Redstone, said: "We are delighted to work with Xansa aspart of the Crystal Alliance, partnerships such as this are a key element ofRedstone's Converged Solutions strategy. Our reputation and extensive experiencein the provision and deployment of telephony has enabled Redstone to secure thecontract to work with Xansa on this solution." The contact centre solution is due to go live in October 2006 and RedstoneConverged Solutions is contracted to provide ongoing maintenance and supportover a seven-year period. NIWS, an agency within the Department for Regional Development Northern Ireland(DRD) awarded Xansa the seven-year, £70 million contract for the provision of anew customer billing and contacts system. To fulfil the contract, Xansa formedthe Crystal Alliance - a strategic alliance of best-of-breed partners consistingof Echo Managed Services and AMT-SYBEX. "The Crystal Alliance is a consortium of partners who will deliverindustry-leading standards of service by bringing their own specialistcapabilities to deliver on this contract. Redstone Converged Solutions has aproven track record and expertise in the delivery of contact centre solutionsand NIWS' contact centre agents and customers will both benefit from thissolution," commented Alistair Cox, Chief Executive, Xansa. ENQUIRIES:Redstone plc Tel. +44 (0)845 200 2200Martin Balaam, Chief Executive OfficerTim Perks, Chief Financial Officer ICIS Limited Tel. +44 (0)20 7651 8688Tom Moriarty or +44 (0)7769 937 626Paul Youens About Xansa Xansa is an outsourcing and technology company. Committed to deliveringguaranteed business outcomes through a combination of technology and processexpertise, Xansa gives its clients the freedom to do more with their business.Strong relationships, commercial innovation and an integrated Indian deliverycapability ensure that Xansa drives real and long-term cost reductions,performance improvements and new ways of working tailored to each client. Theservices Xansa provides are business and technology consulting, ITimplementation, IT outsourcing and business process outsourcing. Head-quarteredin Reading, Berkshire, Xansa is listed on the London Stock Exchange (LSE: XAN)and has over 8,000 people in the UK and India. www.xansa.com This information is provided by RNS The company news service from the London Stock Exchange