CTP.L Regulatory News (CTP)

29 Sep 2006 07:06

Redstone PLC29 September 2006 29 September 2006 REDSTONE PLC ("REDSTONE" OR "THE GROUP") Redstone Telecom selected as principal telecoms supplier to one of UK's largest call centres Redstone Telecom to support fast-growing UK call-centre sector Redstone plc ("Redstone"), a leading provider of IT & communication solutions inthe UK & Ireland, announces today that its Telecom division has been selected byTelecom Service Centres Ltd (TSC), one of the UK's largest contract callcentres, as its principal supplier of best-of-breed telecoms services. Redstone Telecom will provide dedicated telecoms support across TSC's nine callcentres serving a range of blue-chip clients, in the financial services, mobiletelecommunications and technology sectors. The Redstone Telecom solution has completely replaced TSC's legacy solution andenables faster fault resolution, better cost control and the scalability toexploit next-generation technologies. TSC's appointment of Redstone reflects a strategy by the company to cut costsand increase operational efficiency by reducing its number of external IT andtelecoms suppliers, while at the same time maintaining its position as a callcentre with a reputation for unrivalled quality-of-service. "We are delighted to be deepening our relationship with TSC at this time ofrapid expansion for the UK call centre industry," said Mike Coppack, Sales &Marketing Director, Redstone Telecom. "For a company such as TSC, which pridesitself on its reputation for quality of service, telecoms services are missioncritical, so this contract reaffirms our status as a best-of-breed supplier." TSC's outsourcing strategy was to engage with high-quality, best-of-classpartners in relation to computer or telephony technology. Redstone Telecom hasworked with TSC since 2004 and is already considered its largest outsourced ITprovider. ENQUIRIES:Redstone plc Tel. +44 (0)845 200 2200Martin Balaam, Chief Executive OfficerTim Perks, Chief Financial Officer ICIS Limited Tel. +44 (0)20 7651 8688Tom Moriarty or +44 (0)7769 937 626Paul Youens About TSC:TSC was formed in 1994 with a vision to provide best-in-class contact centreservices and technology solutions. Since then, TSC has expanded quickly tocreate eight contact centres throughout Scotland, bringing employment to ruralcommunities. Our commitment to excellence has established TSC as Scotland'sleading contact centre company and a leading provider of highly innovativebusiness solutions and services, for which we have won many awards. In 2005,TSC moved into England with the acquisition of its Dearne Valley operation. TSCalso has partnerships with two major offshore organisations: Transworks in Indiaand the Dialogue (CHK SP) Group in South Africa. For more information, go to: www.tsc.co.uk For further informationPublic RelationsCrawford BrankinCorporate MediaCapital House20 Park CircusGlasgow G3 6BEOffice: 0141 332 3766Mobile: 0773 0068802E-mail: crawfordbrankin@corpmedia.co.uk This information is provided by RNS The company news service from the London Stock Exchange