THIS COMPANY IS A DISGRACE!27 Dec 2023 12:59
I am a shareholder in this Company but am very worried. The investor Peter Lynch recommended buying shares in companies whose products and services you were impressed by. In that case this Company is in serious trouble.
My washing machine broke on 20th December. I would normally buy a new machine + installation from John Lewis who can be relied upon, but because I am a Currys shareholder I felt I ought to try out Currys. The earliest they could deliver and install was this morning (27th December). My house is now full of dirty laundry so I couldn't wait for them to arrive.
Within 2 minutes of arriving they told me that the water valve to my existing washing machine was too stiff to turn and that they couldn't do the installation until I had got a plumber round to look at that. The valve in question was put in brand-new about 10 years ago, when I had the previous washing machine put in, so probably just needs some WD40 put on it. Surely this is a typical trivial issue that they deal with every day! But, they couldn't get out of my house fast enough. I had to shout after them in the street to find out what my options were. e.g. arrange a new delivery time etc. but I just got a surly attitude and "Dunno mate".
In the end I thought it was best to cut Currys completely out of the loop. I told them just to leave the washing machine in my hallway and I'll find a plumber to do the whole installation and hopefully see if they can take away the old machine.
I would rather pay Β£100 for installation and have a guarantee that they would do the job. I appreciate that Currys can't be expected to do major plumbing works but surely trivial issues are par for the course. If that isn't the case then this should be made 100% clear at the point of purchase of the installation.
To Currys Director of Service...Are you aware that this sh*t is going on?