RE: Capita plc signs deal worth up to £220m with major European telecoms provider28 Feb 2024 09:43
Capita meanwhile highlighted that it will leverage conversational AI systems including chatbots and messaging channels in delivery of the contract, making customer interactions with the telecoms provider smoother, quicker, and more helpful.
"We are focused on embedding technology to enable greater efficiency and provide a better, personalised customer experience,” chief executive Adolfo Hernandez said.
“We will continue to look for opportunities to enhance the customer experience and the productivity of our client."