RE: Boohoo - Response4 Jul 2020 22:10
Response to Labour Behind the Label Report from Boohoo - continued ....
In addition to our on- going in-house audit programme, we have invested heavily in a bespoke third party led compliance programme with compliance specialists who audit all suppliers on both an announced and unannounced basis. Our UK compliance programme requires all suppliers to disclose their sub- contractors, so that they are included in our audit programme, something, which is verified by our third party auditors, so any suggestions of unauthorised subcontracting, is again not true. The vast majority of our top 40 suppliers also received a Sedex audit in the 18 months prior to the onset of Covid-19. We do not of course; claim that everything is perfect all of the time, what business could and this is the purpose of our UK compliance programme, to support suppliers to continually drive up standards and support UK manufacturing.
• Last year we introduced industry leading 14-day payment terms for all UK manufacturers to ensure that they have reliable and constant cash flow so that they can act responsibly towards their people and their suppliers. We know from speaking with suppliers direct how important this has been, particularly during the recent period where many retailers have cancelled orders without full payment.
• As a business, we have invested heavily to ensure that we meet and exceed the guidance relating to self-isolation, social distancing and hygiene standards to ensure that every boohoo workplace is as risk free as possible. We therefore do not condone any supplier that disregards the very clear guidance on dealing with those affected by Covid-19 and we will immediately look into the claims made in this report, together with our third party compliance partner.
The boohoo business model is highly efficient, meaning we keep unnecessary overheads to a minimum. We do not have an expensive bricks and mortar retail estate, we do not rely on costly TV advertising, instead we use social media to connect with our customers. Whilst other retailers may have to order hundreds of thousands of a garment to fill their retail sites, we may only order 10’s or 100’s. We test how it sells and if our customers like it we re-order, therefore unlike many traditional retailers we do not have to carry thousands of pounds stock, which may or may not sell, which is great for us and great for our suppliers, less unused stock, less waste and more economically viable.
All of this means that we are able to invest in the areas that really matter: our people, our designs, our customer service and our suppliers and is why we are able to offer products at competitive prices.