Why I wouldn't switch to Metro Bank6 Aug 2019 09:58
I would love Metro Bank to open a branch close to me. I currently bank at Barclays and every time I visit there is a queue out the doo and only one bank teller behind the desk. I've left several times after getting fed up with waiting before being served. No one wants to use the automatic paying in machines, most want to speak to a cashier or personally hand their cash over and get a receipt. I think on line banking has its place but, personally, in this sort of climate, I think customers want a physical branch that they can queue outside to get their money back if things start to go wrong. You cannot compare being able to speak to someone face to face if you experience problems. Sure, most of the time things don't go wrong, but it only has to happen to a customer once and it changes their whole perception.
Ditch the dog biscuits and other gimmicks as I'm not interested in those but I would switch for better customer service and longer opening hours. I don't think I can be the only person who thinks that way. I've not switched before now because all of the legacy banks are as bad as each other in terms of service.
Anyone else share this view?