RE: Must read11 Oct 2019 16:47
Virgin Media have just got into my town and I can't wait until they come down my street. BT's fibre to the cabinet is a good product but not when you're using old copper infrastructure from the cab to the customer. I asked BT when fibre to the premises will be in the town and they said not in the near future. My mate next door gets 20mb download more than me as he is on a different pole, so I asked BT if they would move my line - they said no. I said I'm going to move to Virgin and they said ok.
Also BTmobile/EE's roaming charges outside the EU are expensive. Went to Montenegro last week and as I entered the country got the usual text stating they were charging £5 per MB. My travelling mate who is on giff gaff got a text stating he was getting charged 20p per MB. 20mb and I had racked up £100 so thank god I had a ceiling. Called customer services on return to see if there was an error and they said NO. I said bye I'm off to giff gaff and they weren't even interested.
BT - The caring company