HI support15 Aug 2022 14:02
I hold an IS A and a fund&Share account with H L.
I had a query on my account , phoned them and they responded to my queries instantly. Obviously they had to make security checks which I consider very important.
I also have a Sipp with L&G and find them not as responsive.
I am assuming they are more interested in big companies pensions than a small Retail investor.