RE: BT deal with Union9 Jul 2021 10:40
"Fleecy you said"
When someone starts a post directed at me, with "Fleecy", I immediately think Troll since some on here think it's a way of winding me up, the truth is it just weakens their argument from my point of view.
It's easy to move call centre staff onto a working from home basis, especially for a Telecom company like BT. Even Network Operations can be run from a Home Office, so any desk based role can be run on a working from home basis. I've worked in a Network Operation Centre role, which included working from home in a second line escalation role, so anything that can be done in the company office can be done at the home office. Before I worked in Network operations, I worked as a Field Maintenance Engineer, and over the years the company tried various ways of working, including letting Engineers be based from home. If BT wanted to close the majority of their office based call centres it wouldn't be difficult, and Covid has hastened a move in that direction for many companies. My son is a App developer/programmer and has worked from home for the last year, he is now being told he has to work in the office 3 days a week, not because his job can't be done from home, but presumably because of the impact working from home is having on city centre small businesses. Needless to say, my son isn't happy being forced back into the office, I suspect the Government are pulling some strings in the background. Should BT decide to allow all their call centre staff to work from home, I don't see the CWU having an issue with that, and any online security issues can be dealt with using locked down dedicated laptops connected to monitors, with VPN connectivity into the company network.
As far as anything BT did years ago, around Work Force Management, we're in a different world now with, arguably, a different BT.