Member Info for Cardinal59

Not going to repeat what you all stated about HL I have just another frustrating call with them Their reply is there working on it !!!
Could we do a joint letter to Senior Management? ( impact on ability to manage our finances and some of us will have lost money by non existent live prices on screen)

Thanks both for the explanation . Lets hope its JB who has bought that huge amount at 20p per share

Hi Can you explain to a novice the term "Protected Trade" and confirm if it was a" Buy" Thanks

Thanks FB, great song cheered me up lets hope the price rises now

Google showing 12

Hi 'Ive written to them last week , reply is there investigating my complaints This morning out of frustration, I have spoken to them and given them my travel of direction, if not satisfactorily concluded promptly.

Ill play Red Red Wine in JB's name

Cat Could be on dfib

Thanks for your reply , confirming my original decision . Hope today is a Blue today and of course volatility is to be expected.

Morning Mark, I'm a little confused as to change my vote for GC others have suggested we should vote against GC
You are a very knowledgeable person about many shares ( i get that view from your posts)
Do you agree voting against GC to be a director is a good strategy now ?

That's good lady

Valhalla - if it helps, i have just discussed my vote with my broker There is No charge ,No investor code required and a confirmatory email will be sent shortly.

JB We believe in you !!! We need you to sort this mess out lets synergise our attributes and make this company a success again

Reply Back - i have replied back to them outlining corrections in their reply, if i get another reply, ill post here

I am writing further to your contact with us in which you raised concerns about our service. As you indicated you were satisfied with the outcome of your call, I can confirm that your concerns have been recorded as a formal complaint which has been resolved. If however, there is anything you would like us to clarify, or if for any reason you are no longer satisfied, please do not hesitate to contact us again and we will be happy to assist.

In the event that you remain dissatisfied and we are unable to help, you have the right to refer your complaint to the Financial Ombudsman Service, free of charge - but you must do so within six months of the date of this email.

If you do not refer your complaint in time, the Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example, if the Ombudsman believes that the delay was as a result of exceptional circumstances. Full details about the Financial Ombudsman Service are available at www.financial-ombudsman.org.uk.

Yours Sincerely
Jess Miller

Client Services Manager
Hargreaves Lansdown
One College Square South | Anchor Road | Bristol | BS1 5HL

Brother Amjad (Pagii) you have gone against the majority, whats the rational ??

Yo, i'm not ranting i raised concerns - big difference between the 2, regarding T/C, the website was not interrupted ill leave it there! Ill report back to you Professor

Hi Clintek, Please Note that was a Different Share ( i don't want to mislead you) legal action is still been considered by the
"Class Action Shareholders Group" against the company and in my view HL played a significant part in many shareholders losing money

My Message with HL today

Dear Sir /Madam it with disappointing that i write to you I raised this issue with you last week and i regrettably accepted your decision, without serious challenge and i felt it necessary to write today after today's low quality service .

The share price is not live, this is not acceptable, I have considerable amount of shares with HL and this share is very volatile at the moment, buy and sell prices are required instantly.

I have been informed by other shareholders that you have contacted numerous people concerning the quality of your service.

I pay a substantial fee often (£11.95) for you to provide a quality service and i have to inform that i am not getting value for money. I'm sure your aware that there a number of platforms, whose charges are much lower than yours.

You will see from your records that i complained previously regarding your understanding of Corporate Actions and you paid compensation of £150.00 after i discussed the matter with the relevant Ombudsman.

I urge you get this sorted asap or I will move my funds to another company that can show me live prices.

I have to state the number of comments on social media about your service, must be of some concern to Hl Management.

I ask you to get this rectified ,you blamed a third party last week, very disappointed that you have not discussed the matter with the third party and even sought compensation for their service.

I phoned HL today on 4 separate occasions, in total 39 minutes wasted, all i got was Hl advertising its services.

This is simply not good enough , and if it is not resolved speedily i will consider appropriate action suited to my financial needs.

Regards

Hi frustrating i want to discuss with HL, but i'm still waiting for them to pick up the phone ( 20 mins so far), this happening everyday now, totally unacceptable and compensation needs to be paid in some format .

Kind Sir, if its ok i will use extracts from your message and also i will complain.