(Alliance News) - Four low-cost airlines, including Ryanair Holdings PLC, are facing an antitrust investigation in Italy for failing to reimburse flights cancelled on account of the coronavirus pandemic.
The carriers offered vouchers rather than full refunds, in a "possible breach" of EU regulations on air passengers' rights, Italian competition authority AGCM said in a statement on Friday.
easyJet PLC, Blue Panorama and Vueling - a Spanish carrier owned by International Consolidated Airlines Group SA - are the three other airlines targeted by AGCM's investigation.
The authority noted that even though the pandemic was given as the reason for cancellations, the flights in question were scheduled for after the end of Italy's lockdown period.
The airlines were also accused of failing to inform customers about their cancellation rights, and providing "onerous and poor" customer service via an expensive and "hard-to-reach" phone helpline.
ACGM said it launched similar investigations in July against two other airlines, Alitalia and Volotea.
source: dpa
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