Netcall PLC - Bedford, England-based customer engagement software provider - Launches Liberty Converse CX, its next generation AI-powered contact centre solution. "Liberty Converse CX uses a blend of AI and intelligent automation to enhance Netcall's Customer Engagement proposition with a cloud-native contact centre solution, expanding the Group's addressable market and increasing competitive differentiation," Netcall says. It explains that the product strengthens its position in a "growing market."
Chief Executive James Ormondroyd says: "We are pleased to launch our new cloud contact centre solution in continuation of the previously announced investments in Customer Engagement solutions to address growing demand. Meeting the rapidly growing investment focus on AI-powered technologies, Liberty Converse CX enhances our overall proposition in the customer engagement and automation markets."
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By Sophie Rose, Alliance News senior reporter
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