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(Alliance News) - NatWest Group PLC shares took a double hit on Friday from a downgrade to its net interest margin guidance, and a damning report into its handling of the closure of Nigel Farage's bank account.
Shares in NatWest plunged 8.1% to 189.05 pence each in London on Friday morning.
The scandal concerning the closure of the Brexit politician's Coutts account culminated in the resignation of NatWest's chief executive officer at the time, Alison Rose, back in July. The board then commissioned an independent review into the bank's handling of the incident.
On Friday, NatWest said the report found the review identified 'a number of shortcomings' in how the decision to close Farage's account was reached, the bank's communications with him, and its treatment of his confidential information. The closure was found to be lawful, however.
Chair Howard Davies said: "This report sets out a number of serious failings in the treatment of Mr Farage....We apologise once again to Mr Farage for how he has been treated. His experience fell short of the standards that any customer should expect."
NatWest said it has accepted and will implement all the recommendations made by corporate law firm Travers Smith, which undertook the review.
NatWest also noted the UK Financial Conduct Authority has confirmed it is conducting supervisory work into the governance, systems and controls at both NatWest and Coutts, in order to 'identify and address any significant shortcomings'.
On Wednesday, the UK information watchdog ruled that former CEO Rose had infringed on Farage's data protection rights when discussing his Coutts account with a BBC journalist.
The Information Commissioner's Office said the disclosure was 'unacceptable'. Rose herself had admitted that the incident was a 'serious error of judgement'. The Travers Smith review described it as an 'honest mistake' stemming from confusion as to what was a matter of public record at that time.
In a post on X, the platform formerly known as Twitter, Former Ukip and Brexit Party leader Farage branded the report 'a whitewash'.
"Alison Rose did not make an 'honest mistake'. The ICO have ruled she broke client confidentiality and misled the BBC. She should not be exonerated," another post from Farage read.
The bank also shared its third-quarter results, reporting that total income rose to GBP3.49 billion from GBP3.23 billion a year earlier. However, it missed company-compiled analyst forecasts of GBP3.59 billion.
Operating pretax profit rose to GBP1.33 billion from GBP1.09 billion, but slightly below forecasts of GBP1.36 billion.
Bank net interest margin fell 19 basis points from the second quarter to 2.94% in the third, which the bank said reflected changes in deposit mix as customers opted to move current account balances to interest bearings savings accounts. Company-compiled analyst consensus had expected a 3.07% figure.
For 2023, it expects a full-year bank net interest margin to be "greater than 3%", which is downgraded from its interim forecast of around 3.15%.
NatWest continues to expect to achieve a return on tangible equity of 14% to 16%. It expects total income excluding notable items to be around GBP14.3 billion.
In the medium term, NatWest said it expects to return significant capital via dividends and buybacks
"Today's Q3 2023 results show that NatWest is a strong bank which is performing well, generating sustainable profits and returns. This performance is built on the foundations of strong customer franchises and a robust balance sheet with high levels of liquidity and a well-diversified loan book. As a result, credit losses and impairments remain low and we are ready and able to stand by our customers and businesses through the current economic uncertainty," said Chief Executive Paul Thwaite.
By Elizabeth Winter, Alliance News senior markets reporter
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