IN BRIEF: Netcall launches AI-powered contact centre solution
Netcall PLC - Bedford, England-based customer engagement software provider - Launches Liberty Converse CX, its next generation AI-powered contact centre solution. "Liberty Converse CX uses a blend of AI and intelligent automation to enhance Netcall's Customer Engagement proposition with a cloud-native contact centre solution, expanding the Group's addressable market and increasing competitive differentiation," Netcall says. It explains that the product strengthens its position in a "growing market."
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