Rainbow Rare Earths Phalaborwa project shaping up to be one of the lowest cost producers globally. Watch the video here.
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Good to see industry award recognition for IMO:
Https://imimobile.com/imimobile-wins-innovator-award/
"News / 29th August 2018
And the winner is… IMImobile wins ‘Innovator’ Award at NICE inContact DEVone Partner Conference
Businesses are always trying to win and retain customers. Today, customer experience is one of the highest rated criteria for consumers when buying goods or services. Contact centers, the frontline of customer engagement, have become a crucial part for enterprises to deliver and differentiate their customer experience and service strategies.
At the annual NICE inContact DEVone Partner conference in Salt Lake City, Utah, which was attended by more than 350 partners and NICE inContact employees, IMImobile was named a winner of the DEVone Partner Award in the ‘INNOVATOR’ category. IMImobile has been recognized for developing products that deliver great CX and are easy to integrate with NICE inContacts’s CXone cloud platform. Products such as IMIbot, IMIchat and IMIconnect – available via the CXexchange Marketplace – help NICE inContact customers integrate digital messaging channels, deliver omnichannel chat services and drive intelligent automation....
....How we help transform contact centers
IMImobile helps enterprise clients to accelerate the process of digitizing customer engagement, enabling them to provide instant, low-effort automated resolutions and personalized interactions on the channels their customers use every day. Leading enterprises are using IMImobile’s cloud-based software solution to:
• Lead with a messaging-based experience by integrating digital messaging channels into their customer service strategy, i.e. SMS, webchat, email, Facebook Messenger, Twitter, etc.
• Create a new frontline for contact centers using AI-chatbots to automate FAQs, enable self-service and increase proactive resolution.
• Deflect voice traffic to cheaper communication channels – some clients have seen a reduction in operational costs by 20%.
• Improve agent productivity by providing a blended omnichannel chat environment – agents can have up to six messaging-based interactions simultaneously.
• Create, manage and deploy automate customer journeys across legacy systems and business processes 10x faster.
• Improve customer satisfaction ratings (CSAT/NPS) and first contact resolution whilst enabling cross/up-sell opportunities.
etc"