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Good news today, with Vauxhall Motors using IMO's platform to launch Apple Business Chat for its customers:
Https://www.investegate.co.uk/imimobile-plc--imo-/rns/vauxhall-launch-apple-business-chat-with-imimobile/201907090700108592E/
"Vauxhall launches Apple Business Chat with IMImobile
Car manufacturer to use Apple Business Chat to provide customer support and book test drives for new car models
IMImobile (AIM: IMO), the global cloud communications software and solutions provider, today announces that one of the UK's largest car manufacturers, Vauxhall Motors, is using Apple Business Chat via its enterprise communications platform to connect with their customers. Apple Business Chat provides a new way for users to communicate directly with businesses using the Messages app on iPhone, iPad, Mac and Apple Watch.
etc"
Nice review on Techmarketview:
Http://www.techmarketview.com/ukhotviews/archive/2019/07/09/imimobile-delivers-vauxhall-win
"Tuesday 09 July 2019
IMImobile delivers Vauxhall win
More good news from cloud communications software provider IMImobile with vehicle manufacturer Vauxhall choosing the firm to launch Apple Business Chat. Vauxhall will use the solution to provide customer support and book test drives for new models.
We have seen lots of positive stuff coming out of IMImobile over the last year or as the company extended its portfolio and geographic reach (see here), translating into strong growth evidenced in last week’s full year results.
One of the main drivers has been strong demand for customer experience (CX) propositions that help organisations consolidate customer communications and deploy a consistent comms strategy across channels and platforms. And it’s here that car manufacturers are increasingly competing around the quality of their CX as they look to differentiate their offer and make their brands ‘stickier’. The Vauxhall win is a good example of this and will allow customers who are Apple device users to communicate directly with the business via the Apple Messages app no longer needing to call a contact centre - all very Millennial friendly.
With products like this that address and automate comms and CX, IMImobile is operating in a growth area with an offer that customers want to buy."