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We were told after complaining that the website is not as good as the one it replaced and were told improvements were to come to get back to where we were. No sign of that happening and the route map looks like it was drawn as a Primary School Project/
Pjm, the new website isn't that bad - just very different and perhaps works / fits better to the market it is aimed at??
I`m not quite following this discussion! Apart from having a different problem with the map graphic which, IMO, is perfectly acceptable being both simple and clear but almost illegible by being reproduced far too small (see my post of 6 Nov 17). My beef is with the whole website - so awful that I`m wondering if I`m in a minority as a Mac-user since there have been no similar complaints? I wish I could publish a screenshot to show you all what I’m seeing when I click on either of the two main tabs, `Plan Your Trip` and `How to Book and Pay`. Both are a complete mess, the yellow solid panels so out of register with the black that the latter is largely obliterated. How can our agency responsible not have noticed such a disaster? And while I`m about it! and meaning no insult to our native subscribers, especially since it took me several seconds to sort it first and second time around, it is not at all apparent when accessing the Home Page, where to click on next to progress further into the site - unless you actually do want to make a booking. What an unnecessarily vague tab is “Information Central”. And what is the point of the adjacent tab `English` when there is no alternative language from which to choose? When is fastjet (or its agents) going to get everything right for once?
My point, which seems to be being missed, is stop viewing things fastjet with western eyes, Africa is different and so how things are done may well be appropriate to that market even if they appear odd / backward / not very good to us (based upon our local LCC experience). That said it does, to me at least, look as though current management is as poor at execution / day to day operational management as the previous one was, which is a shame as TIA is not an acceptable excuse.