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I agree. Dixon’s customer service is almost zero and store staff have a high turnover . Retail will soon become experiential showrooms where you will be shown around products in situ working and demonstrated by product specialists. There will be relaxation / sit down areas where options can be discussed or financing etc but you will leave the shop having had a proper demo and had the chance to ask questions. There could be a ticket system to ensure fairness to all in the store browsing but wanting help and refreshments and toilets so families can take their time.
Once you know what you like, you place your order in store and then it’s delivered from a central warehouse or hub direct to the customers home.
You will then have the option to add extra warranty. Installation, etc etc.
After service will be provided first stage via Live App on phone and then second level will be someone booked to come out to your home which you pay for On a one off basis or have cover under some plan provided by the retailer or brand or third party.
This is I believe the future of shopping for appliances and consumer electronics.
Dixon’s will know this and will adapt.
Shares look cheap to me.
From the call:
1) If trading is reasonable up to year end, good chance not to be in a net debt position, significant improvement on last year
2) Computer/laptop/printer/gaming sales are exceptionally strong
3) Utilising furlough scheme in this current lockdown, rates relief and furlough support total approx 15 million per month at present
4) Expecting a significant loss on Carphone Warehouse business for year, it is a little worse than expected
5) Online business is growing, they are winning online
6) Seeing some teething issues getting product to the Republic of Ireland due to Brexit
7) Margin gap between store and online sales is narrowing
Alex and Jonny were pleased with the trading performance over the period. What was very clear from the call and had been flagged previously was that the Carphone business is not going well, I expect this to be a drag on the annual results.
It's available on the investor relations section of their website.
Sorry Mark missed it, however just read they had £34m worth of business relief thats a fair amount of the £95m profit.
Did you hear the call FunkH? any highlights?
Stunning results considering stores closed for so long.
The problem is nearly everyone expected it.
Not sure what the future is for mobile as it looks a mess there USP in the past has been impartial instore advice over all networks but with Three,02 and EE now dropped they obviously can no longer offer that and the last time I looked at mobile.co.uk which they own and I have previously used and liked it seemed to have lost its way as nearly every deal was one of those awful cashback offers.In the future I think more and more people will cut out the "middle man" and buy from networks direct.
I still worry about the size of their physical estate though particularly when we get through this and they have the full cost of running stores with so many sales online.
Be interesting to see what comes out at the Conference call.
move share price back to pre pandemic levels of £1.40 plus with the business in good shape for the future
they have a lot of staff work from home, and from what i hear no hunger from the staff to return.
wonder if they will scale back their operations in back office locations of Acton and Poole to save money on rent moving forward?
Picked as share of the week today Page 108
Also mentioned Xmas trading update next Wednesday
Any reason for 3% drop?
Rumored to be an exceptional trading statement out next week - time to get stuck in on the back of last trading figures - one company that seems to be powering ahead during lockdown
Is management trying to bankrupt this company? Do the shareholders know how bad they being and very hour bad reviews are being left on the trustpilot.
If it continues like this don't think it will survive much longer.
great news
indicate further rises over the coming days. Looks like PCWorld and Halfords can power through lockdowns and even gain market share, whuch is quite surprising............. but very good!
All IMHO.
looking good Today again .
Excellent results, and market responding well to them too
Excellent results, and well received by the market as well
nice
good to see this buying which ever the reason ,been watching syme really large buys loading up there again this morning ,
good start to week for dc ,looking like a strong afternoon might also be seen here at dc ,
I had no idea that The Telegraph was held in such high regard.
Tipped in the telegraph - Interims tomorrow
...that we don't.
I hear this again and again about poor instore service but from what I hear sales are flying.On mobiles when I have bought twice in the last 2 years they could not match online.Mobiles are the ideal product to buy online you don't really need to see a handset anymore they are all much of a likeness.This probably explains why the department is non profitable.
Got a rec on Questor.
To me the massive physical store presence is still a concern moving forward as is the declining customer service,Every post they put on social media gets a long list of bad reviews and trustpilot is the same.Compare this with AO.
https://www.telegraph.co.uk/investing/shares/questor-dixons-carphone-misunderstood-undervalued-buy/
I have a long position here over which I have increasing doubts. The stores, which in many ways should be an asset as I think a lot of people like to view big electrical stuff before they buy, are appallingly run and I have no idea what the £30m the CEO allocated to staff training was spent on. Staff seem to aimlessly wander around the washing machines area whilst there will often be just one person dealing with phones. I went in to buy an iphone and just gave up as there was a small queue, 1 person serving and each customer takes about 15 minutes to serve. If they want to give out a message that online is better than instore experience, they are going about it the right way. Most odd. it's not rocket science and any decent CEO should have made some serious improvements in this area by now because it has been going on ever since the merger with carphone warehouse. I almost dread going in the stores even though I like to see the products and I'm a shareholder. It feels like a triumph when you get a bit of service. My wife refuses to go there. I bought the iphone in the end online from Carphone but only because I am a shareholder and so would have found it painful to go elsewhere.
How far has this company fallen over the last 4 years cant blame it on covid. A disaster from top down yet nothing changes.