Last checked at 18 Apr 2011 07:00
18 April 2011
Trading Update
Eckoh, the UK's leading developer of speech recognition solutions for customer contact centres, provides a trading update for the 12 months ended 31 March 2011 ahead of its full year results to be announced on 6 June 2011.
As stated at the time of the interim results on 15 November 2010, the first half saw strong growth boosted by long-term contracts won in the previous year, with clients such as Transport for London and a global financial services company, ramping up to full run rate. In the second half, the Company saw the benefits of its investment in achieving the highest level of PCI DSS accreditation as it was awarded contracts by organisations such as RCI Financial Services (a wholly-owned subsidiary of Renault S.A.) and Whitbread plc for its Premier Inn brand.
As a result of new contract wins in the second half, combined with the ramp up of the contract wins from the first half, the Company is pleased to announce that, in line with market expectations, it will report double digit revenue growth and a substantial increase in operational profits for full year 2011 compared with the equivalent period in 2010.
Additionally, with a healthy balance sheet and cash balance exceeding £5m on 31 March 2011, the Board confirms its intention to pay a maiden dividend, details of which will be announced with the full year results in June.
Nik Philpot, Chief Executive Officer of Eckoh, said: "We are pleased to announce strong growth for the full year 2011, a year which saw the Company emerge as a business focussed on speech recognition solutions. With an operationally geared, robust business model of predictable recurring revenues from long-term contracts, the Board expects further growth as more private and public organisations seek to reduce operational costs whilst improving customer experience by using Eckoh's sophisticated technology."
Enquiries
Eckoh plc | |
Nik Philpot, Chief Executive Officer | 01442 458 300 |
Adam Moloney, Chief Financial Officer | |
Corfin Public Relations | |
Harry Chathli, Claire Norbury | 0207 596 2860 |
Singer Capital Markets | |
Shaun Dobson | 0203 205 7500 |
About Eckoh plc
Eckoh plc (AIM: ECK) is the UK's leading developer of speech recognition for customer contact centres.
Eckoh's sophisticated technology enables routine enquiries, transactions or payments to be processed without the need for the consumer to actually talk to an agent. This significantly reduces its clients' operational costs, whilst freeing up agents to deal with more complex enquiries. Eckoh is the largest developer of such hosted services in the UK.
Eckoh also provides complementary web, mobile and smartphone applications to its portfolio of blue chip clients.
Eckoh's secure and resilient infrastructure has the scalability to handle over 650,000 calls an hour and up to 8,000 calls simultaneously, which means calls can always be answered no matter how unpredictable the circumstances.
For more information, visit: www.eckoh.com