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23 Mar 2010 09:00
23 March 2010
Regenersis plc
John Lewis selects Regenersis to support consumer electronics returns in the UK
Regenersis plc (LSE: "RGS"), a leading provider of after-sales product support services to many of the world's premier technology brands, is pleased to announce it has been selected by John Lewis, the UK's number one retailer for customer services, to support its consumer electronics returns in the UK.
Regenersis will support all John Lewis Stores across the UK with a managed service for both in-warranty and extended John Lewis warranty for Apple computers and iPods; Toshiba and Samsung notebooks.
The Company will manage logistics, parts supply, and will link directly to the John Lewis systems - providing seamless management and control for their store staff, providing staff with complete visibility throughout the entire returns process.
The returns, repairs and management will be handled out of the Regenersis' facility in Glenrothes, and is estimated to be worth in excess of £1 million per annum.
Gary Stokes, Regenersis CEO said, "As the leading retailer in customer service, we are delighted that John Lewis has selected us to support them. We share their commitment to service excellence and have combined this with our technical expertise and innovative solutions designed to make managing returns as easy as possible for their store staff."
Sonia Gill Development Manager, John Lewis said, "As a retailer that prides itself on service and building relationships with our customers it is important we work with companies who are aligned with us, can act quickly and who are proactive in delivering service excellence. Regenersis, after a thorough tendering process, demonstrated these skills."
For further information please contact:
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Regenersis plc |
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Gary Stokes, Chief Executive Officer |
+44 (0)1865 471900 |
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Sarah Bond, Marketing Manager |
+44 (0) 7789 435100 |
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KBC Peel Hunt Ltd (Nominated Advisor and Broker) |
+44 (0)20 7418 8900 |
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Jonathan Marren / Oliver Stratton |
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Financial Dynamics |
+44 (0)20 7831 3113 |
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Matt Dixon / Nicola Biles / Charles Palmer |
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About Regenersis (www.regenersis.com) Regenersis (AIM: RGS) is a leading provider of after sales product support services to many of the World's premier technology brands. If a product fails we will fix it, if the product is no longer in use we will find a new market for it and if it is beyond use we will recycle it safely and responsibly. The Company is listed on the Alternative Investment Market (AIM) of the London Stock Exchange, has operations across Europe and Asia, and generates annual revenues of approximately £100m.
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