RE: Times article9 Feb 2025 20:22
One senior insider credited Kirkby with “scrapping and street fighting” for the business. Paolo Pescatore, the telecoms industry analyst, said: “Her understanding of the company, and the products and the divisions, is remarkable. She is so hands-on, and she is a force for good for that company.”
One of Kirkby’s key appointments to date has been Tom Meakin, a former senior partner at McKinsey who became BT’s first chief strategy and change officer. Harmeen Mehta, an outspoken chief digital and innovation officer, left at the same time. Jon James, from Danish telecoms provider Nuuday, has taken charge of the business division. And Claire Gillies, from Bell Canada, is replacing Marc Allera, who missed out on the top job to Kirkby, as boss of the consumer division.
Clearly, Kirkby can be ruthless where necessary. “I have to have the right people on the bus for the journey ahead for BT. And a number of my team have been around, you know, for quite some time.”
Kirkby also makes it clear she’s not afraid to have frank conversations with her staff. “I always have very honest, transparent conversations with all of my people,” she says.
Above much else, Kirkby wants to shape and change the “culture” of BT, a sprawling company with 30 major offices across the UK alone, from Salford and Stratford, to Inverness and Eniskillen in Northern Ireland.
Last month she changed BT’s work from home guidance — “three together, two wherever” — into policy, meaning office attendance is now strictly monitored and non-compliance can result in disciplinary action. “We weren’t hitting three days a week,” she explains. “We weren’t even hitting two days, really.”